699bat Privacy Policy

1.1 About This Policy

699bat ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our online sports betting and casino services. This Privacy Policy applies to all interactions you have with 699bat — including account registration, depositing and withdrawing funds, placing bets, participating in promotions, and contacting our support team.

This policy is written in plain, accessible English and covers our practices for players based in Bangladesh. Where this policy references "personal data", we mean any information that can identify you directly or indirectly as an individual.

1.2 Scope

This policy covers data collected through the 699bat website accessible at 699bat.app, any mobile-optimised version of that site, communications between you and 699bat support, and all associated platform services. It does not cover third-party websites or services that may be linked from the 699bat platform — including payment providers such as bKash, Nagad, Rocket, and Upay, or game studios such as Pragmatic Play, Evolution Gaming, and NetEnt. You should review the privacy notices of those third parties separately.

3.1 Account Operations

The primary reason 699bat collects personal data is to operate your account effectively and to deliver the services you have signed up for. This includes verifying your identity and age, processing deposits and withdrawals through Bangladeshi payment methods such as bKash, Nagad, and Rocket, maintaining your betting history, calculating and crediting bonuses, and providing customer support when you need it.

Without a minimum set of personal data, it is not possible for 699bat to create or maintain a functional account on your behalf, process financial transactions, or fulfil the obligations we owe you as a registered player.

3.2 Legal and Compliance Obligations

699bat processes certain categories of personal data because we are required to do so in order to comply with applicable legal and regulatory obligations. These include:

• Verifying that players are at least 21 years of age before allowing them to place bets or access real-money games.
• Conducting Know Your Customer (KYC) checks to confirm identity and prevent account fraud.
• Monitoring transactions for indicators of money laundering, terrorist financing, or other financial crime, and reporting suspicions to the appropriate authorities where required.
• Retaining transaction records and account data for the minimum periods required by applicable law.
• Responding to lawful requests from government bodies, law enforcement, or regulatory authorities.

3.3 Responsible Gaming Monitoring

699bat uses data about your gaming activity — including deposit frequency, session duration, wagering patterns, and bonus usage — to support responsible gaming obligations. This data helps us identify players who may be displaying signs of problem gambling and to offer appropriate interventions, including deposit limit prompts, cooling-off suggestions, and self-exclusion tools. This processing is carried out in the interest of player welfare and is a core part of how 699bat operates as a platform committed to safe play.

3.4 Platform Improvement & Security

Technical and device data — including IP addresses, session logs, and browsing behaviour within the platform — is used to maintain the security of the 699bat platform, detect and prevent fraudulent activity, investigate disputes, diagnose technical faults, and improve the overall player experience. This data is analysed in aggregate where possible and is not used to build individual profiles for advertising purposes.

3.5 Marketing Communications

Where you have given explicit consent, 699bat may send you promotional communications about new games, bonus offers, cricket betting events such as the BPL or IPL, seasonal promotions around Eid, Pohela Boishakh, or other occasions relevant to Bangladesh, and platform updates. Consent for marketing communications is optional and separate from the consent required to operate your account. You may withdraw marketing consent at any time by contacting 699bat support. Withdrawal of marketing consent does not affect the lawfulness of communications sent while consent was active.

4.1 Payment Processors

To process deposits and withdrawals in BDT, 699bat must share relevant account and transaction data with the payment service providers you select — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Data shared is limited to what is strictly necessary to execute the transaction. Each payment provider operates under its own privacy framework and terms of service, which you should review independently.

4.2 Game Studio Providers

When you play games supplied by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and others — your gameplay data (session identifiers, bet amounts, game results) is processed by those studios' server infrastructure to generate game outcomes. Studios receive only the technical data needed to operate the game session; your full identity profile is not passed to game providers.

4.3 Service Providers & Technology Partners

699bat works with trusted technology and service partners who assist in operating the platform — for example, hosting providers, fraud detection services, analytics tools, and customer support software vendors. These partners are permitted to process personal data only on 699bat's instructions and for the specific purpose for which they are engaged. They are contractually obligated to maintain the confidentiality and security of all data they handle on our behalf.

4.4 Legal Authorities

699bat may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of 699bat, our players, or the general public. We will notify affected players of such disclosures where we are legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the 699bat business, personal data held by 699bat may be transferred to the acquiring entity as part of that transaction. Affected players will be notified prior to any such transfer where practicable, and any successor entity will be required to honour the commitments set out in this Privacy Policy or to provide players with reasonable notice of any material changes.

5.1 How Long We Keep Your Data

699bat retains personal data for as long as your account remains active and for a defined period after account closure, in order to fulfil our legal, regulatory, and contractual obligations. The specific retention periods applicable to different categories of data are as follows:

• Account and identity data — retained for the duration of the active account relationship plus a minimum period after closure as required by applicable law.
• Financial transaction records — retained for a minimum of five years from the date of each transaction in order to support anti-money laundering compliance and audit requirements.
• Betting and gaming history — retained for the lifetime of the account and for a defined period post-closure to support dispute resolution, bonus auditing, and responsible gaming obligations.
• KYC and verification documents — retained for as long as required by applicable identification and anti-money laundering regulations.
• Support and communication records — retained for a rolling period sufficient to support ongoing dispute handling and service quality management.
• Technical and log data — retained for a shorter rolling period sufficient for security monitoring and fraud investigation purposes.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer identify an individual.

6.1 How 699bat Uses Cookies

The 699bat platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. Cookies are small text files placed on your device when you visit the platform. They help us keep you logged in between sessions, remember your preferences, understand how players navigate the site, and identify unusual activity that may indicate fraud or account compromise.

The cookies used by 699bat fall into the following broad categories:

• Strictly necessary cookies — essential for the platform to function correctly; session authentication, security tokens, and load-balancing cookies fall into this category. These cannot be disabled without impairing core platform functionality.
• Functional cookies — used to remember your preferences such as language settings and display options, providing a more consistent experience across sessions.
• Analytics cookies — used to understand aggregate usage patterns, identify popular features, and measure the performance of the platform. Analytics data is processed in a manner that does not directly identify individual players.
• Security cookies — used to detect anomalous login patterns, prevent cross-site request forgery, and flag potentially compromised sessions for review.

699bat does not use advertising cookies or permit third-party advertising networks to place cookies on the platform. Your browsing activity on 699bat is not shared with ad exchanges or retargeting platforms.

7.1 Rights Available to You

As a player on the 699bat platform, you hold meaningful rights over your personal data. 699bat is committed to honouring these rights promptly and transparently. The following rights are available to you:

• Right of access — you may request a copy of the personal data 699bat holds about you, together with information about how it is used.
• Right to rectification — if any personal data we hold is inaccurate or incomplete, you may request that we correct it. For certain data fields (such as your registered name), documentary evidence may be required.
• Right to erasure — in certain circumstances, you may request that we delete your personal data. This right is subject to overriding legal obligations — for example, we are required to retain financial transaction records for a minimum period and cannot erase these on request.
• Right to restrict processing — you may ask us to pause processing of your personal data in certain circumstances, for example while a rectification request is being resolved.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting your account or other services.
• Right to complain — if you believe your data rights have not been respected, you may raise a complaint with 699bat support in the first instance. If you remain unsatisfied, you may escalate to the relevant data protection authority.

To exercise any of the above rights, contact the 699bat support team using the email address displayed in the footer of this page. We will acknowledge your request promptly and aim to resolve it within a reasonable timeframe.

8.1 Security Measures

699bat takes the security of your personal data seriously and maintains appropriate technical and organisational safeguards to protect it against unauthorised access, accidental loss, alteration, or disclosure. Key measures include end-to-end SSL encryption for all data transmitted between your device and the 699bat platform, access controls that restrict internal data access to authorised staff on a need-to-know basis, regular security assessments and monitoring, and secure storage infrastructure with appropriate physical and logical access protections.

While 699bat implements industry-standard security practices, no online platform can guarantee absolute security. You play an important role in protecting your own account by keeping your login credentials confidential, using a strong unique password, and contacting 699bat support immediately if you suspect unauthorised access to your account.

8.2 Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, 699bat will take prompt action to contain the breach, assess its scope, and notify affected players as soon as reasonably practicable. Notifications will be sent to the contact details registered on your account. 699bat will also fulfil any mandatory breach-reporting obligations to the appropriate authorities within the required timeframes.

9.1 How We Notify You of Changes

699bat may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will update the "Last updated" date shown at the top of this page and, where the changes are significant, we will notify registered players via the contact details on their account prior to the changes taking effect.

Continued use of the 699bat platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with changes to this policy, you should discontinue use of the platform and contact support to close your account.